ServiceCustomer Service - If you have any questions regarding our products or your order, please email firstname.lastname@example.org. Our customer service team is available Monday to Friday from 11am to 6pm CET/CEST time (UTC+1), weekends and holidays excluded. While we try to respond to all inquiries on the same day, some requests may require up to 48 hours.
Order - Once a purchase has been completed, you will receive a confirmation email outlining the details of your order. After the order has been processed and shipped (usually within 1 business day from the order), you will receive a shipping confirmation email, which will include invoice and tracking details.
Delivery Times - Starting from that moment, orders are usually delivered within 2 working days in Italy, within 4 working days in EU and within 10 working days in the rest of the world. For really remote destinations, delivery may occasionally take more.
Item Availability -Cinque Milano ensures that stock availability online matches our inventory on hand. If for some reason an item purchased is not in stock, you will receive an email notification immediately and your order will be refunded.
Order Cancellation - Cinque Milano reserves the right to cancel any orders suspected of fraudulent activity. Any orders cancelled as a result of this will be notified by email, and will be refunded in full. To avoid order cancellation, we suggest purchasing with PayPal where additional screening is already in place.
International Orders - Cinque Milano is not responsible for customs, duties or import fees associated with receiving your order. Should you refuse to pay duties/taxes, your order will be returned to us and you will be credited for the full amount you paid, less full shipping costs
Returns - If for some reason you need to return your purchase, items may be returned for a refund within 14 days of the original purchase date. Items must have all original tags attached, be unused, be in original new condition and, for bags with frame, not bend or fold into a shipping box or bag. Cinque Milano will provide a full refund for the value of the item in the same form as the original payment. Original shipping costs are not refunded and customers are responsible for return shipping costs. Refunds may take between 5-7 business days to process once an item has been delivered to our facility and it can take 2-3 more days (depending on payment method you used) to receive funds from the time of refund notification. Please use a shipping service that can provide tracking information and proof of delivery. Cinque Milano is not responsible for goods lost or damaged during shipping.
We offer no return or exchange on items purchased through Pre-Orders and Crowdfunding campaigns.
Warranty - Our warranty covers manufacture and materials related defects. For any issue that is not caused by noticeable misuse or normal wear and tear, just drop us a line and we will fix or replace your damaged item.